Checking In? Hidden Ways Hotels Court Guests Faster

posted 1 year ago in Business

 
1.
Admin
55,147 posts
Boötes Dwarf
Elsa (wall)    Colorado, USA   Planets in shy

This is very smart.  Make the guest happy before then can go online and tweet nasty stuff, lol.

http://online.wsj.com/article/SB10001424052702304356604577337671375500872.html

 
2.
Admin
15,139 posts
Milky Way
Jilly (wall)    USA   wacko bird

I do tweet bad customer service and also good.

 
3.
Member
1,647 posts
Star
night_owl13 (wall)    Michigan   Pisces Sun, Virgo Rising, Virgo Moon

"The tiniest tweaks can have an impact, hoteliers say. Hilton Worldwide Inc.'s DoubleTree by Hilton hotels have offered guests warm chocolate-chip cookies at check-in for 25 years. At the start of last year, the brand decided to "choreograph" the presentation to "get as much mileage out of the cookie that you can," says Jim Holthouser"

That made me laugh longer than it should have.

 

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